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Contact Management
Automation
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Send Newsletters
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General
How Do I Cancel My Newsletter2Go Account?
How Do I Get the Newsletter App in My Language?
How Can I Contact Support by Phone?
Who can I contact for further information?
When will I be approved for sending?
How Do I Set the Time Zone for My Account and My Campaigns?
What does Newsletter2Go do better than its competitors?
How Do I Change a User's Role?
Do All Users From One Company Have to Log in With the Same Account or Is There a Multiuser Solution?
How can I set up my personal data?
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Data Protection
How can I Send Existing Recipients a Double Opt-in (DOI) Mailing? (For Example, a Second DOI for the GDPR)
How can I sign the DPA for GDPR?
How do I give the recipient the opportunity to confirm receipt of the newsletter?
How can I include my own “GDPR declaration” in the form?
Can I include a GDPR confirmation in my form?
Are there legal requirements when it comes to email newsletters?
Which changes will come with the EU GDPR?
Who can I send my newsletter to? Do I need written permission from the recipient?
What are the advantages of using a German service provider?
What security features are in place to ensure secure data transfer?
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Integrations / API
I'm Working With Contacts From Another Database. Is It Possible to Connect This System With Your Software?
How do I set up the Shopify shop connection?
How does 1-click content transfer work?
Authenticating to the API.
What is the Newsletter2Go API and what can it be used for?
How do I set up the WordPress newsletter plug-in?
Where can I find the Newsletter2Go API documentation?
How do I set up the WooCommerce webshop connection?
How do I set up the Drupal newsletter plug-in?
What e-commerce systems can Newsletter2Go be connected to?
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Contact Management
How Do I Insert the Automatic Unsubscribe Link Into an Email?
How Do I Export a List of Contacts?
How Can I Reactivate Unsubscribed Addresses?
How do I manually import email contacts?
What Is a Contact List?
How do I give the customers the opportunity to edit their profile?
How Do I Select and Save Contacts to a Segment?
When importing new contacts, what is the necessary layout for the CSV or Excel file?
How Do I Create an Auto-update Segment?
How are bounces managed, and what is the difference between hard and soft bounces?
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Automation
How Can I Use, Embed and Customize the Sign-up Form?
How Can I Create My Own HTML Form?
What Is a Double Opt-in Email (Registration Email), and Why Is It Necessary?
What Is Multivariate A/B Testing?
Is It Possible to Customize the Text in the Double Opt-in Confirmation Email?
Do New Subscribers Receive Another Confirmation Email When They Click on the Activation Link?
What do the Default Landing Pages look like?
Can I Use Multiple Sign-up Forms?
How Can I Tell When Someone Signs Up for My Newsletter?
What Is an Ongoing Campaign?
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Create Newsletters
What Templates Can I Use?
How Do I Insert and Format Contact Attributes in My Campaigns?
How Do I Insert Personalizations Into My Mailing?
How Do I Manage Images in My Media Library?
How Do I Personalize a Design Element?
How Can I Add Placeholders to My HTML?
How do I add an attachment?
Is It Possible to Change the Size of Images?
Can I Use My Own HTML as a Template?
How Can I Use a Sent Campaign as a Template?
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Send Newsletters
How Can I Sign My Emails With Sender ID?
Setting Up Sender ID and DKIM Entries in DNS
How can I sign my emails with DKIM?
Can I Send a Test Email Before Sending My Campaign?
Why Is My Newsletter Going to the Spam Folder or Not Being Delivered?
What Do the Error Messages in a Spam Test Mean?
Higher Delivery Rates With DKIM and Sender ID
How Does the Newsletter2Go Spam Test Work?
What Does "RA" Stand For in the SPF Entry?
Can I Use a Custom Sender Name/Email Address?
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Reports
How Do I Set Up a Custom Tracking Domain for Click and Link Tracking?
What Is the Difference Between Unique Opens and Total Opens?
How Can I Use Conversion Tracking at Newsletter2Go?
What Are the Clicks About?
How Does the Google Analytics Integration Work?
How Do I Publish Sent Campaigns on My Website?
How can I find out, how the recipients reacted on the campaign?
Where Can I Edit the Tracking Options?
Is It Possible to Save Email Campaign Reports?
How Is the Open Rate Tracked?
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Product and Payment
How Do I Cancel My Subscription?
What Is the Difference Between Prepaid and Plan Credits?
How and When Do I Receive the 1,000 Free Credits per Month?
Is It Possible to Change My Plan?
Where Can I See All My Invoices From Newsletter2Go?
What Does CPT Mean?
How Do I Manage My Number of Credits?
How Do You Calculate Pricing?
What Is the Difference Between the Plans?
Is It Possible to Pay by Credit Card?
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