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Contact Management
Automation
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Send Newsletters
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General
How Do I Cancel My Newsletter2Go Account?
How Do I Get the Newsletter App in My Language?
How Can I Contact Support by Phone?
Who can I contact for further information?
When will I be approved for sending?
How Do I Change a User's Role?
How Do I Set the Time Zone for My Account and My Campaigns?
How can I set up my personal data?
What does Newsletter2Go do better than its competitors?
Why Do I Need to Register With My Company Details if I Only Want to Use the Free Version of Newsletter2Go?
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Data Protection
How can I Send Existing Recipients a Double Opt-in (DOI) Mailing? (For Example, a Second DOI for the GDPR)
How can I sign the DPA for GDPR?
How do I give the recipient the opportunity to confirm receipt of the newsletter?
How can I include my own “GDPR declaration” in the form?
Can I include a GDPR confirmation in my form?
Which changes will come with the EU GDPR?
Who can I send my newsletter to? Do I need written permission from the recipient?
Which servers are used to send emails?
What security features are in place to ensure secure data transfer?
Are there legal requirements when it comes to email newsletters?
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Integrations / API
I'm Working With Contacts From Another Database. Is It Possible to Connect This System With Your Software?
How do I set up the Shopify shop connection?
How does 1-click content transfer work?
Authenticating to the API.
What is the Newsletter2Go API and what can it be used for?
How do I set up the WordPress newsletter plug-in?
Where can I find the Newsletter2Go API documentation?
How do I set up the WooCommerce webshop connection?
How do I set up the Drupal newsletter plug-in?
How Do I Set Up the Sugar CRM Plug-in?
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Contact Management
How Do I Insert the Automatic Unsubscribe Link Into an Email?
How Do I Export a List of Contacts?
How Can I Reactivate Unsubscribed Addresses?
How do I manually import email contacts?
How do I give the customers the opportunity to edit their profile?
What Is a Contact List?
How Do I Select and Save Contacts to a Segment?
When importing new contacts, what is the necessary layout for the CSV or Excel file?
Which options do I have to add contacts?
How Can I Make Sure That Certain Users No Longer Receive My Newsletter?
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Automation
How Can I Use, Embed and Customize the Sign-up Form?
How Can I Create My Own HTML Form?
What Is a Double Opt-in Email (Registration Email), and Why Is It Necessary?
What Is Multivariate A/B Testing?
Is It Possible to Customize the Text in the Double Opt-in Confirmation Email?
Do New Subscribers Receive Another Confirmation Email When They Click on the Activation Link?
What do the Default Landing Pages look like?
Can I Use Multiple Sign-up Forms?
How Do I Set Up a Lifecycle Campaign?
How Can I Tell When Someone Signs Up for My Newsletter?
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Create Newsletters
What Templates Can I Use?
How Do I Insert and Format Contact Attributes in My Campaigns?
How Do I Insert Personalizations Into My Mailing?
How Do I Manage Images in My Media Library?
How Can I Add Placeholders to My HTML?
How Do I Personalize a Design Element?
Can I Use My Own HTML as a Template?
How do I add an attachment?
Is it possible to embed short videos into an email?
Is It Possible to Change the Size of Images?
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Send Newsletters
How Can I Sign My Emails With Sender ID?
Setting Up Sender ID and DKIM Entries in DNS
How can I sign my emails with DKIM?
Can I Send a Test Email Before Sending My Campaign?
What Do the Error Messages in a Spam Test Mean?
Higher Delivery Rates With DKIM and Sender ID
Why Is My Newsletter Going to the Spam Folder or Not Being Delivered?
How Does the Newsletter2Go Spam Test Work?
Can I Use a Custom Sender Name/Email Address?
What Does "RA" Stand For in the SPF Entry?
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Reports
How Do I Set Up a Custom Tracking Domain for Click and Link Tracking?
What Is the Difference Between Unique Opens and Total Opens?
How Can I Use Conversion Tracking at Newsletter2Go?
What Are the Clicks About?
How Do I Publish Sent Campaigns on My Website?
How Does the Google Analytics Integration Work?
Where Can I Edit the Tracking Options?
How can I find out, how the recipients reacted on the campaign?
How Is the Open Rate Tracked?
How Can I Combine the Conversion Tracking With Google Tag Manager?
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Product and Payment
How Do I Cancel My Subscription?
What Is the Difference Between Prepaid and Plan Credits?
How and When Do I Receive the 1,000 Free Credits per Month?
Is It Possible to Change My Plan?
Where Can I See All My Invoices From Newsletter2Go?
What Is the Difference Between the Plans?
What Does CPT Mean?
How Do I Manage My Number of Credits?
Is It Possible to White-Label My Account?
How Do You Calculate Pricing?
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